Refund Policy

Refund Policy

Last updated: 23 December 2025

At Rousrie, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The product is unused, unworn, and in its original packaging

  • The refund request is made within 7 days of receiving the order

Certain items, including sale items, customized products, and personal care items, may not be eligible for a refund unless received damaged or defective.

2. How to Request a Refund

To request a refund, please contact us at info@rousrie.com with the following details:

  • Order number

  • Reason for the refund

  • Photos or videos (if the product is damaged or incorrect)

Our team will review your request and respond within 2–3 business days.

3. Refund Approval & Processing

  • Once your refund request is approved, the refund will be processed to your original method of payment

  • Refunds may take 5–10 business days to reflect in your account, depending on your payment provider

  • Shipping charges (if any) are non-refundable unless the return is due to our error

4. Returns

If a return is required, customers are responsible for securely packaging and shipping the product back to us unless otherwise stated. Return shipping costs are non-refundable unless the item is defective or incorrect.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank or payment provider

  • Contact your payment gateway

  • If the issue persists, reach out to us at info@rousrie.com

6. Exchanges

We currently offer exchanges only for damaged or defective items, subject to availability.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

For any questions regarding refunds or returns, please contact us at:
📧 info@rousrie.com